— A smile you can hear, since 1977
We answer your calls.
You get on with your work.
Based in Geneva and Fribourg, our teams answer on your behalf, screen your calls and pass on what matters — while you stay focused on your business.
- Availability
- 24/7
- Since
- 1977
- Active clients
- 250+
- Languages
- 3
When you can’t pick up, who answers?
Behind every missed call is a client, an appointment, an emergency. And there’s no guarantee they’ll call back.
- Missed call Reception busy
- Missed call Team out with clients
- Missed call Doctor in consultation
- Missed call Technician on site
- Missed call Secretary away
- Missed call Office closed
Your call, step by step.
01
Incoming call
The caller dials your number and the call is routed to our switchboard.
02
Handled by our team
Piramedia answers on your behalf and handles the request according to your instructions, as an extension of your team.
03
You receive what matters
Direct transfer, emergency escalation or a message: you receive what matters, through the channel that suits you best.
Every one of our services is 100% customisable to fit the way your business works.
Everything you can leave to us.
Six services, one craft: telephone reception that sounds like you — whether we answer for you or train your teams to do it.
Telephone answering
A reception that sounds like you.
Piramedia becomes the extension of your reception, answering your calls so your clients always hear a voice that sounds like you — without pulling you away from what matters.
Learn more Telephone answering Secretarial & appointment scheduling
Your patients in good hands.
We manage your diary, call patients back and keep records up to date — supporting your front-office team or standing in for them, so they can focus on the patients in front of them.
Learn more Secretarial & appointment scheduling Emergency line & alarm management 24/7
A service that never sleeps.
Day and night, we take your calls, screen emergencies, handle alarms and pass on what matters to the right person, immediately.
Learn more Emergency line & alarm management 24/7 Temporary cover
Cover for every eventuality.
We take over your reception for as long as you need — a day, a week, a season — so your service and your standards continue without the slightest interruption.
Learn more Temporary cover Business address & domiciliation
An address, a number, a local voice.
Give your business a credible local presence from day one: a Swiss address, a local number for your website and letterhead, and a Swiss voice answering in your company’s name.
Learn more Business address & domiciliation Training & consulting
Our expertise comes to you.
We train your teams in the art of the greeting and in handling delicate calls — for flawless professionalism, on your own premises.
Learn more Training & consultingUp and running within 24 to 48 hours*
Request a quote* Typical lead time for a telephone answering service with message taking. For a more advanced set-up, we give you a clear, firm timeline from the very first conversation.
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Understand
The first step in our job is understanding yours: your hours, your instructions, the know-how specific to your field.
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Build
Together we write the greeting script that sounds like you and set the screening and forwarding rules.
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Train
We train our teams in your methods and your tools, as an extension of your own team.
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Go live
You divert your calls to our lines and we answer them on your behalf.
What next?
Let’s talk about your needs.
Every business is different — tell us about yours: what you do, your hours, your instructions. We’ll come back with a clear, no-obligation proposal tailored to your call volume.