Call handling while you are away
Your clients reach a professional voice, not a voicemail. Business carries on.
Temporary cover
For as long as you need. No longer.
An unexpected absence, a conference, annual holidays, sick leave, a summer closure: your phone line doesn’t have to go to voicemail. We handle your calls for the agreed period, to the same standard, so you can be away with peace of mind.
Temporary cover means the same standard as our ongoing service — for exactly as long as you need it.
What we handle, in practice.
Emergency triage
We separate the urgent from the rest and contact you (or a deputy) according to the procedure agreed before you leave.
Fast set-up
A few days is all it takes to agree the instructions, brief the team and divert your line.
Flexible duration
A week, a month, a season — you set the start and the end. No long-term contract.
Confidentiality guaranteed
The same confidentiality commitments as our regular answering service. Your information stays confidential.
A smooth return
When you get back, you receive a complete summary: messages left, emergencies handled, outstanding points.
Typical clients.
Staff cover
Your secretary’s sick leave, maternity leave, unexpected departure — no long commitment, no temp agency.
Owner or manager away
Business trip, retreat, long training course — your direct line stays live.
Annual closure
Summer holidays, closure between Christmas and New Year — your clients are never left hanging.
Seasonal peaks
Busy periods (tax season, filings, financial year-end) — extra capacity without recruiting.
What clients ask us.
What is the minimum duration?
One week for planned cover. For emergencies (sudden illness), we activate the service as quickly as we can.
Is temporary cover more expensive than the regular answering service?
Rates are slightly higher than for our ongoing answering service, because they cover set-up and training for a short period. You commit only to the period you request (even if it’s under a month), and if you use us again later, your basic set-up is kept on file for each new request — which keeps costs down.
Can I extend once it’s started?
Yes — just let us know a few days before the planned end date. And if you decide to move to an ongoing service, the transition happens with no break in cover.
How do you handle appointments while I am away?
According to your usual instructions, with access to your diary if you give it to us.
What if a major emergency occurs while I am away?
We agree in advance who to contact (business partner, deputy, on-call contact, or you) to cover every scenario.
Let’s talk about your needs.
Tell us the period you need covered — we’ll step in and keep things running. Rates are adapted to each period.