Active empathy
A call is often a stressful moment — a worried patient, a breakdown, an emergency. We respond to the person first, and the case second.
Switzerland’s call-handling specialists since 1977.
A family business based in Geneva and Fribourg, Piramedia answers on behalf of Swiss SMEs, practices and institutions — day and night.
Since1977
Active clients250+
Availability24/7
Languages3
A family story, since 1977.
Since 1977, our teams have been answering on behalf of Swiss businesses — medical practices, law firms, lift companies, SMEs — from our call floors in Geneva and Fribourg. The trade has changed: rotary-dial switchboards have given way to shared diaries and live monitoring tools. But the principle hasn’t: when your clients call, a smile picks up, in your name.
Today, more than 250 active clients trust us with their calls — in French, German and English, 24 hours a day, 7 days a week. And the rule hasn’t changed: you decide what we screen, what we pass on — and who we wake up at three in the morning.
What never changes, call after call.
Operational precision
A useful message is a verified name, a clear reason for calling and the right level of urgency. That is what we pass on, on every call.
Built around your trade
A law firm’s instructions are not those of a lift company. Scripts, priorities and escalations adapt to your business — not the other way round.
Reliability over time
Our teams are trained in-house, continuously, at Piramedia — never subcontracted. The quality you get in month one is the quality you get in year ten.