· Morning The first patients on the line
Urgent appointments, routine check-ups: your diary fills up slot by slot, and the week takes shape.
We are attentive, precise, flexible and reliable.
A family business based in Geneva and Fribourg, Piramedia has answered on behalf of Swiss SMEs, practices and institutions since 1977 — day and night.
Spend a day on the other end of the line24 hours with us.
A typical day, hour by hour, on our call floors in Carouge and Fribourg. Our switchboard never closes: when one team leaves, another takes over.
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Our early risers take over from our night team.
The day begins.A coffee, the day’s instructions, absences to note and the last emergencies before you open: the thread is never broken.
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· Late morning The first call peaks
A campaign has just gone out, your first clients are walking in, reception is overflowing. The overflow comes to us: every call gets an answer while you focus on what matters.
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· Midday The lunch break
Enjoy your lunch: we take your calls and screen for emergencies, passing on what matters to your teams.
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· End of the day The day draws to a close
Your clients call back on their way home, you lock up the office. We are there to welcome them through the changeover, and you head home with peace of mind.
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· Night Night falls
When your doors are closed, the relay carries on without a break. Property managers, lift companies, medical practices, funeral directors: alarms, breakdowns and emergencies become the heart of our service.
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The morning team arrives to take over from our night owls. And it all begins again.
What never changes, call after call.
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Active empathy
The person first, the case second.
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Operational precision
A verified name, a clear reason, the right urgency.
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Built around your trade
Your instructions, your priorities, your escalations.
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Reliability over time
Trained in-house, never subcontracted.
Let’s talk about your business