Telephone answering service
Your local call centre in Geneva and Fribourg: our team answers your calls in your name, sorts the requests and passes on what matters, following your instructions.
A call handled by your answering service.
“Company X, good morning!”
I’d like to catch up on our joint building site.
Your clients call
We handle their request according to your instructions
Piramedia 09:42 Call back Mr Keller Keller Rénovation SA 079 123 45 67 Reason: would like a quick reply about the joint site in Carouge
Sent by Piramedia · 09:42You get what matters
“You set the rules, we follow them to the letter: to build a reception that sounds like you.”
What your answering service does.
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We answer in your name
With your greeting and your tone, like your own reception.
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We screen
What can wait, what must be put through to you at once, what we handle ourselves.
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We take the message
Verified contact details, reason, urgency: the essentials, in the format you want.
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We pass it on
By text, email, phone call or directly in your own system, depending on the urgency and your instructions.
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Your reports, at your pace
A summary of your calls, sent as often as you like: daily, weekly or monthly.
You choose when we pick up.
Office hours, overflow, lunch breaks, holidays or 24/7.
A service made to measure.
— Law firms & notaries
You plead, we screen.
Call screening, professional confidentiality respected, qualified message taking on live matters.
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Professional confidentiality, respected
Every call is handled according to your confidentiality instructions.
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Messages sorted by matter
Name, matter, reason and urgency — you know who to call back first.
— SMEs with call overflow
At peak times, we take over.
Your team stops losing half an hour a day screening calls. Overflow calls reach us, not a voicemail.
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Your reception first
We pick up when it is busy, on a break or on holiday — and only then.
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A package that follows your volume
We adjust your package as your call volume evolves.
— Freelancers & professionals
Reachable, without a phone in your hand.
In a session, at a meeting or on the road: your outsourced secretary answers for you. Ideal for coaches, consultants, therapists and architects.
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No more interrupted appointments
We take the message and pass it on according to your instructions.
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Only urgent calls put through
You decide what deserves an immediate call; everything else waits for you by text or email.
— Start-ups & NGOs
A real reception, without hiring one.
The polish of a professional reception from the very first call.
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A service that grows with you
Your package follows your call volume, from your very first client.
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In French, German and English
We match the team on your account to the languages your callers speak.
Your questions about telephone answering.
How much does a telephone answering service cost?
The price depends on your call volume, the hours covered and how complex your instructions are. Your package is then adjusted as your calls evolve. Tell us what you need: the estimate comes with no obligation.
How does an outsourced answering service work?
You divert your calls to our centre at the times you choose. We answer in your company’s name, follow your instructions and pass on every message. You can take back control whenever you like.
Will your callers know they are speaking to an outside service?
As you prefer: we can answer as your own reception, or make clear that we are your outsourced telephone reception.
How many people are trained on my account?
Depending on the hours you entrust to us, several members of our team are trained on your script. That guarantees continuity even during absences, sick leave or call peaks.
How long does it take to get started?
Usually 24 to 48 hours for an answering service with message taking. For a more advanced set-up, we give you a precise timeframe from our first conversation.
What next?
Let’s talk about your needs.
Every business is different — tell us about yours: what you do, your hours, your instructions. We’ll come back with a clear, no-obligation proposal tailored to your call volume.