Telephone answering service
A reception that sounds like you.
At Piramedia, your telephone answering service is neither an automated switchboard nor a glorified voicemail. It is a human team, based in Switzerland, trained in your trade and your instructions. Your clients always reach a real, professional voice — as if it were your own reception.
Our goal isn’t to replace your reception. It’s to extend it — when it’s busy, on holiday, or simply human.
What we handle, in practice.
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We answer in your name
With your script and your tone, like your own reception — never a generic greeting.
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We screen
We distinguish between what can wait, what must reach you immediately, and what we can deal with ourselves.
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We take the message
Verified contact details, reason for the call, level of urgency, follow-up if needed — formatted the way you want.
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We pass it on
Text message, email, a notification in your own system or a direct call — depending on the urgency and your instructions.
You choose when we pick up.
Office hours, overflow at peak times, lunch breaks, holidays or 24/7 cover. Backed by daily or weekly reports, we adjust your instructions and your package as your calls evolve.
Typical clients.
— Law firms & notaries
You plead, we screen.
Call screening, professional confidentiality respected, qualified message taking on live matters.
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Professional confidentiality, respected
Every call is handled according to your confidentiality instructions.
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Messages sorted by matter
Name, matter, reason and urgency — you know who to call back first.
— SMEs with call overflow
At peak times, we take over.
Your team stops losing half an hour a day screening calls. Overflow calls reach us, not a voicemail.
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Your reception first
We pick up when it is busy, on a break or on holiday — and only then.
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A package that follows your volume
We adjust your package as your call volume evolves.
— Freelancers & professionals
Reachable, without a phone in your hand.
During a session, a meeting or a site visit, your clients reach a real voice. Ideal for coaches, consultants, therapists and architects.
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No more interrupted appointments
We take the message and pass it on according to your instructions.
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Only urgent calls put through
You decide what deserves an immediate call; everything else waits for you by text or email.
— Start-ups & NGOs
A real reception, without hiring one.
The polish of a professional reception from the very first call. We grow with you.
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Ready in 24 to 48 hours
Depending on how complex your instructions are, the service can start within 24 to 48 hours.
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In French, German and English
We match the team on your account to the languages your callers speak.
What clients ask us.
How many people are trained on my account?
Depending on the hours you entrust to us, several members of our team are trained on your script. That guarantees continuity even during absences, sick leave or call peaks.
How long does it take to get started?
Depending on the complexity of your process, the service can be ready within 24 to 48 hours.
What happens if a call falls outside the script?
Our team always takes a clear message and passes it on according to your instructions (SMS, email, notification). In case of doubt, we err on the side of caution and pass it on.
Does your team speak several languages?
Yes — French, German and English. We put together the team assigned to your account according to the languages your clients speak.
What next?
Let’s talk about your needs.
Every business is different — tell us about yours: what you do, your hours, your instructions. We’ll come back with a clear, no-obligation proposal tailored to your call volume.