Geneva
Av. Cardinal-Mermillod 42-44, 1227 Carouge, Switzerland
Tel. 0800 555 888
— We’re hiring
Bilingual or trilingual call handler.
Piramedia is looking for a reliable, flexible and multilingual person to join its client relations team in Geneva or Fribourg.
- Contract
- Permanent
- Hours
- Part-time
- Schedule
- Variable, incl. out-of-hours
- Languages
- Bilingual or trilingual
This job is for you if…
Languages are essential. What really makes the difference is the ability to stay clear, precise and courteous when things move fast.
- You enjoy switching from one client to another, each with different instructions.
- You stay clear and calm when several pieces of information arrive at once.
- You can work variable shifts, including some outside office hours.
- You are comfortable on the phone and with computer systems.
— Many clients, one standard of service
Your day-to-day
You represent several clients on the phone. The job calls for listening, a real ability to prioritise, multitasking and accurate relaying of information.
- 01 Answer calls for several Swiss companies as an extension of their own team.
- 02 Quickly identify the context: client, procedure, level of urgency and information to pass on.
- 03 Juggle the call, the client’s instructions, the software and writing the message — all at once.
- 04 Switch hats several times a day without losing accuracy.
- 05 Recognise sensitive situations and get the right information to the right person.
Who we’re looking for
We separate what is essential from what can strengthen an application. Above all, the role calls for reliability, solid language skills and composure in fast-moving situations.
Essential
- French + English, French + German, or French + German + English.
- A solid level (ideally C1) in each language you’ll use daily.
- Excellent phone manner and clear written messages.
- Comfortable with computer systems and detailed procedures.
- Able to work variable hours, including some outside office hours.
Nice to have
- Experience in reception, secretarial work, customer service or a call centre.
- Used to environments where you have to prioritise quickly and stay accurate.
- Interest in a varied role with several clients and several types of requests.
What you will find at Piramedia
A stable, structured and varied position in a team that handles calls for Swiss companies across a range of sectors.
- Stability
A permanent part-time contract in a Swiss company in business since 1977.
- Variety
Work that is nothing like reading the same script all day.
- Structure
A team in Geneva or Fribourg, with structured procedures and tools.
- Training
Training on client instructions and the situations Piramedia handles.
Where you’ll work
The same position is open in our Geneva and Fribourg teams.
Fribourg
Rue de Morat 8, 1700 Fribourg, Switzerland
Tel. 0848 77 24 24
Application
Send us your full application by email.
A complete application lets us get back to you faster.
- Up-to-date CV
- Short cover letter
- Preferred location: Geneva or Fribourg
- Availability and preferred hours (as a % of full-time)