Secretarial & appointment scheduling
Your diary in good hands.
Beyond answering calls, we run your diary: booking, rescheduling and cancelling appointments and sending reminders, all in your own software — without having to recruit or train an in-house secretary.
A medical practice’s phone is no ordinary line: it is often a worried patient’s first contact with you. Our standard is to answer exactly as you would.
What we handle, in practice.
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We learn your software
We work directly in your tools, train our team and adapt our instructions to your booking conventions (scheduling rules, appointment length and type).
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Cancellations and rescheduling
We handle your patients’ cancellations and rescheduling without tying up your phone line. A freed-up slot is rebooked straight away, as you prefer.
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Patient call-backs
Our team calls your patients back to pass on information, confirm an appointment or move it to a date that better suits your diary.
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Triage and emergency handling
We identify emergencies and handle or redirect them according to your protocol.
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Confidentiality guaranteed
Our teams are bound by strict contractual confidentiality. Records and conversations stay strictly between you and us.
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Cover for absences
Your secretary off sick, on holiday, an annual closure, a day out at a conference — we step in without interruption.
Typical clients.
— Medical & dental practices
Medical & dental practices
Seamless continuity between your secretaries and our team in following up patients.
Request a quote— Home care & care agencies
Home care & care agencies
Coordinating carers, taking calls from families, keeping social workers and nursing staff informed, and scheduling visits or replacements.
Request a quote— Beauty & wellness
Beauty & wellness
Spas, beauty clinics, hotels, hair salons and premium services. We greet callers in keeping with your image and answer questions about your services.
Request a quote— Healthcare professionals
Healthcare professionals
Psychologists, dietitians, physiotherapists, midwives — we adapt to the specifics of your profession.
Request a quoteWhat clients ask us.
Do you have experience with Swiss medical software?
Our teams are proficient in the tools most widely used in French-speaking Switzerland (Romandie) — agenda.ch, Axon Lab, Curaprax, Medionline, OneDoc, Perfactive — and will learn any other software so you can keep using your own.
How much does this service cost?
The price depends on call volume, the hours covered and the complexity of your diary. Ask for a tailored quote — there’s no obligation.
What if I want to take calls myself again?
You can switch off call diversion at any time so calls ring in your practice again. Diverting is flexible — use it when you really need it.
Will my patients know they are talking to an external service?
Either way is possible — the choice is yours and we’ll respect it.
What next?
Let’s talk about your needs.
Tell us how your practice works — how you use your diary, your appointment types, your scheduling rules. We adapt to your way of working and quote based on your volume.